ASHLAND

 

**Helpdesk Hours
M-Th 7:30am - 9pm
Fri 7:30am - 8pm
Sat 8am - 5pm
Sun CLOSED
Ext. 5405
(419)289-5405
View Lab Hours
 
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request help through our online helpdesk system
 
Campus Status

green light= All services are normal

10/15 05:14pm
News & Notices


Turn It In is here!

Turn It In is anti-plagiarism software that Ashland University has started using.  It checks for any unoriginal and incorrectly cited passages in students' work.  For more information, click on the link below.

 Information and FAQs

 

Incoming Freshmen - This is for YOU!

As freshmen enter their first year at our university, many technology questions arise.  Please watch this Mediasite video on what you should bring to campus and what technology and services Information Technology can provide to you.

mediasite Summer Drive-In Information Session

 See whats new in 2008-2009


SPSS now Available

Faculty and Staff - SSPS data mining and statistical analysis software is now available.  Stop by the helpdesk to check out the software.

 

Phishing E-Mail

Several e-mail accounts have been receiving a false e-mail stating that the Information Technology Department is asking for user information. This is a hoax. As was noted in a previous campus-wide e-mail, Information Technology will NEVER ask for your password or other confidential information via email.

Full Details and Instructions

 

email_icon E-Mail Migration

The e-mail migration from Groupwise to Exchange is currently taking place.  For detailed information about the migration please visit http://help.ashland.edu/email_migration.htm .

For information on how to use Outlook Web Access please view our Mediasite training video

mediasite Microsoft Outlook Web Access Training

 

 New Ruckus Music Service - free unlimited download access to a library of over 2.5 Million songs!

 Emergency Contact System

 Clean Access FAQ - Living on campus? Learn how to setup your computer and find out what Information Technology is doing to keep your computers productive and secure.

Important Angel Learning Management Suite Announcement

Ashland University will be deploying a new Online Learning Management System (LMS) called Angel 7.2, which will replace our present WebCT 4.1, starting this Spring 2007.

Read Full Details


MS Office 2007/2004 & 2003 Compatibility Pack
 Announcement: MS Office 2007/2004 Media Available

 MS Office 2007/2004 Online Request Form


 MS Office 2003 Users, Download the 2007 Compatibility Pack

 

Upcoming Campus Technology Projects

Wondering when Windows Vista will be on campus? View the project list and see what the IT department has planned for the upcoming years.

 Project Timeline

Personal Computing Page
ComputersAU has formed partnerships with Dell, Gateway and Apple to provide you with great discounts on new systems!
View Purchase Plans

IT Helpdesk Customer Service Survey
Please take a few minutes to fill out the following survey to help us provide you with the services that you need.
Send Your Feedback

Are you getting "out of space" or "over-quota" messages when you login to your email account? Read the Managing Your Email Account FAQ for more information, and quick instructions on how to clear up space on your account.

Regular Maintenance Window
Information Technology reserves Saturday evening's from 10:00pm though Sunday morning's at 8:00am for scheduled maintenance on the network. While network services may be available during this time period, they are not guaranteed. In addition, services may be interrupted for short periods before 8:00am for system checks and equipment restarts.