Telephone/Voicemail Problems Telephone/voicemail problems and questions can be resolved by calling the Helpdesk ext. 5405 or submitting a ticket online at: http://tech.ashland.edu/helpdesk-step1.php.
Phone Billing Information
- Phone bills are sent the 1st of every month and are due in the Eagle Card Office (101A Founders Hall) the 15th of the month.
- Phone bills are emailed to the student's ashland email account
- Any balance unpaid by the 15th will result in a $10 disconnection fee and the PBN will be turned off until the phone charges and the disconnection fee are paid in full.
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View the online tutorial "Using the Telephone System" |
Telephone Features
- Personal Voice Mail
- Unlimited Free Local Calling
- Call Waiting
- Call Forwarding
- Last Number Redial
- Ring Again
- Permanent Hold
- Direct Line Into Every Room in Residence Halls
Each student is required to obtain
a Personal Billing Number (PBN) at the beginning of the semester.
The PBN is an access code that will allow students to place off-campus
calls from anywhere on campus. It is recommended that students do
not share their PBN, as they are responsible for all calls placed
using that number. If the student loses their PBN or suspects misuse
by another student, they must notify the Eagle Card Office Immediately
(ext. 5076). The PBN will be disconnected and another one will be
issued.
All students will have a brochure titled
"Using the Telephone System" in their dorm room. This brochure
will inform the student of the policies and rules of the telephone
system and give them dialing instructions as well as instructions
on setting up their voice mail.